Cancellation Policy
Flexible cancellation terms designed with your needs in mind
Important Notice
Cancellation policies may vary depending on the booking dates, seasons, and special events. Please review your booking confirmation for specific terms applicable to your reservation.
Our Cancellation Terms
We understand that plans can change. Here are our flexible cancellation policies to accommodate your needs.
Standard Booking
- ●Free cancellation up to 48 hours before the check-in date.
- ●Cancellations made within 48 hours of arrival will incur one night's charge.
Peak Season (October to January, Long Weekends, Holidays)
- ●Free cancellation up to 7 days prior to check-in.
- ●50% charge for cancellations made between 7 to 3 days.
- ●No refund for cancellations made within 72 hours of check-in.
No Show Policy
- ●No refunds will be issued for no-shows or early check-outs.
Refunds
- ●All eligible refunds will be processed within 7–10 business days to the original payment method.
How to Cancel Your Booking
Making changes to your reservation is simple and straightforward.
Contact Us
Call our front desk or send us an email with your booking reference number.
Verify Details
Our team will verify your booking details and inform you of applicable charges.
Process Refund
Eligible refunds will be processed within 7-10 business days to your original payment method.
Need Help with Your Booking?
Our guest services team is available to assist you with cancellations, modifications, or any questions about your reservation. We're here to make the process as smooth as possible.