Cancellation and refund policies vary based on the rate plan and season. Free cancellation is applicable only if cancelled within the allowed cancellation window mentioned at the time of booking. Cancellations made after the free cancellation period or no-shows may attract full or partial charges. Refunds, if applicable, will be processed to the original payment method within 7–10 working days. Date modifications are subject to availability and revised rates.

Rosa Mystica, Munnar does not ship physical goods. All services offered are hospitality-based. Booking confirmations, invoices, and receipts are delivered digitally via email or WhatsApp. Check-in details and reservation confirmations are shared immediately after successful payment.